Returns & Exchanges

1. Items will be accepted for return within 30 days of delivery for refund or exchange.
2. Please ensure that all items returned are unworn and in original packaging. (ie shoe box)
3. Fill out the returns form provided with your delivery. All returns must be accompanied with this returns form. Downloaded here.
4. Please package your return in a postage satchel or box and post to the address below. Please do not stick labels or sticky tape on the original shoe box. (Shipping costs are the customers responsibility and we do not refund shipping costs)
   

   Address:

   Bogs Online Returns

   Warehouse 3, 416 Somerville Road

   Tottenham, VIC 3012

   Australia

PLEASE NOTE OUR NEW WAREHOUSE ADDRESS – PLEASE DO NOT SEND TO FAIRFIELD ADDRESS LISTED ON YOUR RETURN FORM.

5. We recommend using a delivery service that tracks your parcel, as Bogs Footwear will not take responsibility for lost parcels.
6. Once received at our Online Warehouse, our customer service team will process your return and be in contact should additional information be required.

Please allow up to 7-10 business days for exchanges or refunds to be processed once received at our warehouse.

Returns, refunds, exchanges or repair requests must be accompanied by any one of the following proof of purchase documents:

1. Online Tax Invoice (Your Shipping Confirmation Email is your tax invoice and has the subject line: Your Order Has Shipped)
2. Financial Statement (i.e bank statement, credit card statement)

If a refund is provided it will be returned using your original payment method. To return any items with Afterpay online, please follow the steps above. Any eligible refund will be processed back onto your Afterpay account.

From time to time a small number of orders may be automatically cancelled by our website due to invalid or insufficient payment information. We reserve the right to temporarily hold or cancel your order if we believe the order is fraudulent or does not meet our minimum ID requirements. In these circumstances we will attempt to contact you, using either your contact number you provided at the time of placing the order or email address. We may request you to either provide further proof of identify before releasing your order. If we are not able to contact you or the information provided does not meet our minimum identification requirements, we may cancel your order with no liability

Your online safety and your personal information are of the upmost importance to us. If you have had an order cancelled and you have any questions regarding our policy, please contact our Customer Care team.