Waterproof Boots & Shoes for Men, Women & Kids - Bogs

FAQ

Bogs° Shipping Policy


When will my order ship?

Orders will usually ship from our Australian distribution centre within 1-3 business days. Orders placed on Friday, Saturday, Sunday and Holidays are not processed until the following business day.

An automated e-mail will be sent when your order is shipped and your funds are captured. If we do not have a product in stock, you will receive an email with any backorder or cancellation information.

How will my order be shipped?

Your order will be shipped with Australia Post and delivered by New Zealand Post within 7-10 business days, depending upon your location. This transit time is provided by Australia Post & cannot be guaranteed. We endeavour to deliver your goods as soon as possible, however any unexpected delays incurred are out of our control. Please Note: Prices & Shipping Costs DO NOT include any relevant New Zealand Import duties and other customs charges that you may incur. In addition, some orders may experience customs delays. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. We suggest that you contact your local customs office for additional information.

Wearing Your BOGS°


Is the footwear intended for summer, autumn or winter?

Bogs can be worn from one season to the next. There are varying levels of insulation, but generally they can be worn from temperate to sub-zero conditions, introducing new technology that helps wick away moisture for added comfort.

The taller style boots such as the Classic Highs are generally more comfortable from September to May. These are insulated with 7mm of Neo-Tech™ and lined with Max-Wick, a wicking fabric designed to rapidly move moisture leaving you feeling dry and comfortable. Some of our other styles feature light-weight insulation, so you're going to be comfortable year-round.

Any Bogs boots without a temperature rating are not meant to be extreme cold weather boots. You could wear these styles inside all day or outside on a chilly rainy day but they are not meant to be worn in any extreme cold weather.

What is the calf circumference of a Bogs boot?

The circumference in the calf on our Classic women's boots is 35 cm. The boots are constructed with four-way stretch Neo-Tech, accommodating a larger calf than standard rubber boots. For even more calf room, we recommend the mid height boots or lower profile shoes. To find exact measurement, review the product details.

How thick is the Neo-Tech lining?

Bogs Neo-Tech™ insulation is designed to keep your feet warm and comfortable. For more temperate conditions we offer a lighter weight alternative with 2mm of Neo-Tech and 2mm of Airmesh and for colder conditions, we offer 7mm of Neo-Tech lining that's comfort rated to -40C below. The four-way stretch SCUBA-like material is 100% waterproof and is designed to add extra cushioning and protection from the elements.

What Are BOGS° Made Of


Which materials does Bogs use to make their boots?

Natural, high quality vulcanized rubber that's durable. Bogs are insulated with Neo-Tech™ a four-way stretch inner bootie for added comfort and warmth. The Classics are constructed with a waterproof upper made out of this same material which is 100% waterproof - all the way to the top, just below the handle. Bogs are comfort rated from temperate to sub-zero temperatures, depending on the style and level of insulation. To learn more, visit our technology page here.

Will the coating on the sole wash off?

The coating on Bogs soles was added to protect the rubber. It will wear off right away on any rough surface like asphalt or just a few times worn outdoors.

General Product Questions


Is the neoprene portion waterproof?

Yes, Bogs Neo-Tech™ is a flexible synthetic rubber which is 100% waterproof. It helps insulate as well as keep you dry.

What if I have PVC or Latex allergies?

Bogs are PVC free, but some are made with latex for stretch and comfort.

Can I wash these boots in the washing machine?

Only Baby Bogs Classics and Summits, can be cleaned in the washing machine. If you do machine wash them, then allow them to air dry.

What socks would you recommend for optimal warmth?

We recommend wearing one pair of medium-weight, moisture wicking socks with your Bogs. Wool is the best. The air surrounding your feet is what keeps them warm. Bogs are designed to capture your body heat and insulate it from the outside elements. Layering socks potentially inhibits air flow within the Bogs and circulation in your feet.

How do Bogs fight foot odor?

Bogs feature DuraFresh – an all-natural, organic bio-technology that activates to fight odor.

Do you carry wide sizes?

At this time, Bogs does not offer wide sizes.

How do you determine Bogs temperature ratings?

Temp ratings are a guideline to communicate warmth. It’s important to note that each person is unique and has a different circulation that impacts warmth.

To assign the temperature rating, we use a cold box test method. This test puts stainless steel balls with wire probes down inside the boots. The boots are then put in a freezer and the temperature is reduced every 30 minutes. When the boots show more than a ten degree variance from the ambient temperature, then the boots have reached their warmth limit.

Where are Bogs manufactured?

Bogs are manufactured in China, due to lack of resources here in the States. We hope in the future to produce our inventory stateside. We have close long term relationship with the company that we work with in China. It is family owned and employees are treated fairly.

Ordering Outside New Zealand


Do you have retailers in other countries?

Please view our distributors page here.

Payment Options


Do you accept PayPal?

Yes we sure do! Please note: All Paypal payments taken via the Bogs New Zealand website, will read “Florsheim Australia Pty Ltd” on your Paypal/Bank Statement.

Do you offer gift certificates?

No we do not currently offer gift certificates, however we will in the near future.

What form of payments are accepted?

We accept Visa, American Express, Master Card & Paypal. We do not accept cheques, money orders, COD's, or cash. We can only accept Australia/NZ-issued Credit Cards.

Returns and Exchanges


What is your return policy?

Bogs is confident that you will be happy with your purchase. If for any reason this is not the case, you are able to return your purchase within 30 days of the order date for a refund or exchange.

"PLEASE NOTE- All returns must be posted back to our Australian Warehouse, return shipping is at the customer's expense, however we will send you the replacements at no charge."

Return Address:
Bogs Online
262a Darebin Rd
Fairfield VIC 3078
AUSTRALIA

The return form can be downloaded here